We are also sorry to hear that you had difficulty finding sun beds at the pool, and that your room was not up to par. We appreciate your understanding in this matter. Unfortunately, due to natural causes, seaweed is a seasonal occurrence on many beaches in the area, and we are doing our best to keep the beach as clean as possible while also being environmentally responsible. Please note that we are actively working to address this issue. We understand that the seaweed problem was a major concern during your stay. We are sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience you may have experienced. Aguileta Ocean Maya Royale Conciergeĭear Emma, Thank you for taking the time to provide your feedback about your recent stay at Ocean Maya Royale. Thank you for your understanding, and we hope to have the pleasure of welcoming you back to Ocean Maya Royale in the future. We apologize for any miscommunication that may have occurred, and we are sorry that we could not offer a more suitable alternative beyond the 'honeymoon sweets'. However, regarding our customer service manager, he work tirelessly to ensure the satisfaction of our guests. Regarding your honeymoon dinner, we regret to hear that your reservation was not properly made. Our team is constantly working to improve our processes and make them more user-friendly for our guests. We understand your frustration with the buffet menus and the complicated booking service for our other restaurants. However, we apologize for any inconvenience caused during the booking process for dinners. We are pleased to hear that you found our hotel to be nice and our staff to be friendly.
#Ocean maya royale by h10 all inclusive reviews free#
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To get to the hotel from Cancun Airport, head north: 2.3 km, take the ramp onto Carretera Federal 307/Mexico 307: 42.7 km, make a U-turn : 900 m, slight right to stay on Carretera Federal 307/Mexico 307: 140m, turn right and go through 1 roundabout: 550 m, turn right : 350 m, turn left : 400m, turn right. The hotel is located at 46 km from Cancun International Airport, 61 km from Cancun city, and 12 km from Playa Del Carmen. Guests may select their breakfast, lunch and evening meal from an ample buffet the evening meal can be taken á la carte. The comfortable rooms each come with a bathroom with a shower or a bathtub, a hairdryer, a direct dial telephone, satellite/ cable TV, a minibar/ fridge stocked with water (complimentary), a king-sized bed (or 2 French beds), individually controllable air conditioning, a balcony or terrace and a hire safe in each suite as standard. Those arriving by car may make use of the car park and garage facilities. Facilities within the main building include a foyer with a 24-hour reception desk, a souvenir shop, a boutique, a hairdresser's salon, a large lobby bar featuring live music, 2 nightclubs, an open-air amphitheatre, a total of 3 air-conditioned restaurants (including a buffet restaurant, a Tex-Mex and a gourmet restaurant) as well as an Internet café. Opened in 1998, this complex comprises a 3-storey main building as well as over 30 2-floor annexe blocks spread over the complex offering a total of 281 double rooms as well as 3 suites. This holiday complex is located directly beside the kilometre-long sandy Playa Punta Bete, at 46 km from Cancun International Airport, 61 km from Cancun city, and 12 km from Playa Del Carmen.
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